Requesting Shortswave Subscription Cancellation

I have been experiencing an ongoing problem with my ShortsWave subscription since July 10, 2026. I have been trying to cancel my subscription through the membership menu in the iPhone app, but there is no clear way to do so and the subscription is not appearing in my paid subscriptions list. When I enter the membership section in the app, it shows that you can cancel, but there is no actual cancellation option or button available on the screen. Because of this, I am unable to cancel my subscription myself. Despite my efforts, the problem continues and today, July 24, a charge attempt of $17.99 was made. My ShortsWave account ID is c1eb1d2ae9c22dad. I request that my ShortsWave subscription be cancelled immediately and that no further charges or charge attempts be made to my account. I also ask that you confirm the cancellation in writing within the app or via email so that I know the issue has been fully resolved.