On August 4, 2025, I placed an order on Shein for three blouses (Delivery No: PALTR0001884546YQ). The shipment status now shows “delivery failed” with a note saying “flat-rate shipping”. My address details are correct, and I even listed my work address for delivery. The only outdated detail was my phone number, which I promptly updated in the system. Despite this, my package has still not been delivered.
This is the first time I have faced such an issue, and so far, I have been unable to reach Shein customer service for any assistance. The total amount I paid was ₺380, and I did not purchase any shipping insurance or protection plan. The tracking information does not even indicate which courier company is handling my delivery—only the “flat-rate shipping” label appears.
I request that Shein urgently arrange for my order to be delivered to me without further delay. I expect proper communication and tracking updates so customers are not left in the dark about their shipments.
On August 26, I placed an order of 8 items through Shein totaling ₺385.49, paid with my credit card. My order number is GSO1WK239001WDU and the tracking number is PALTR0001958676YQ. I set my delivery address as Bursa Sirameşeler Mahallesi, BUSKİ General Directorate. Since September 4, the tracking ...
I placed an order on Shein (Order No: GS01CB60F006616P) and paid ₺1,167.19 in total. However, the tracking now shows a “delivery failed” status, and I have not received my products. Shein has not provided any details about which courier company is handling my package or where my items currently are....
The package for my Shein order placed on November 17, 2025—tracking number PALTR0003294348YQ—was handed over to Cargox, yet it never reached me. Just one day earlier, I received a notification from Cargox confirming that Shein had accepted my shipment. However, yesterday the Shein app showed a messa...
I placed an order on Shein through Pal Express (tracking number: PALTR0001968067YQ), but it has not been delivered to my address in the Esenyurt district of Istanbul. Although the estimated delivery window was between September 14 and September 24, 2025, I have only been receiving repeated SMS noti...
On September 7, 2025, I placed an order on Shein (Order No: #GSO1C429W006E0P) containing five different clothing items. Nearly a month has passed, and my package has still not been delivered. The tracking shows “delivery failed”, and I have received two separate emails from Shein instructing me to c...
Comments