SHEIN Order Missing 2 Items, No Help from Customer Service

Kadir
SHEIN
September 30, 2024 10:56 AM200

I placed an order on SHEIN, but two items are missing from my delivery. Although I received the invoice, the products themselves never arrived. I’ve been trying to get in touch with customer service, but I keep getting redirected to a bot that traps me in an endless loop without offering any real solution. I bought these items as a birthday gift for my girlfriend in Italy, and now I regret it. The tracking number is 9C9656I349332, and while I have the invoice, I don’t have my items. They haven’t issued a refund either, and I can’t even figure out where my package is among all the post offices. I just want this issue resolved and my money refunded.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Shein tracking shows “delivery complete” yet I haven't received my order. What should I do?

2 Followers
3 Comment149 Complaint

Despite my constant efforts Shein customer service won’t reply. What else can I try?

137 Complaint

Similar Complaints

SHEIN Marked My Order as Delivered But I Never Received the Package

Aydı
SHEIN
May 3, 2025 11:12 PM401

I placed an order with SHEIN on April 27, and later received a message saying the package had been delivered to my addre...

1

I Face Failed Delivery and No Courier Information for My Shein Order

Gül
SHEIN
August 4, 2025 5:03 AM434

I placed an order on Shein (Order No: GS01CB60F006616P) and paid ₺1,167.19 in total. However, the tracking now shows a “...

2 Comments

I Didn’t Receive My Shein Orders Even Though They Show as Delivered

Zeynep
SHEIN
June 28, 2025 2:58 PM104

I placed two separate orders from Shein, and both shipments are marked as “delivered” in the system. However, I never re...

Shein Order Not Delivered After Nearly Two Weeks — Tracking Frozen

Asmin
SHEIN
November 15, 2025 2:24 PM392

I placed an order on Shein on October 27th for one dress, one bag, one top, and a pair of earrings. My order number is #...