I placed an order on SHEIN, but two items are missing from my delivery. Although I received the invoice, the products themselves never arrived. I’ve been trying to get in touch with customer service, but I keep getting redirected to a bot that traps me in an endless loop without offering any real solution. I bought these items as a birthday gift for my girlfriend in Italy, and now I regret it. The tracking number is 9C9656I349332, and while I have the invoice, I don’t have my items. They haven’t issued a refund either, and I can’t even figure out where my package is among all the post offices. I just want this issue resolved and my money refunded.
I placed an order with SHEIN on April 27, and later received a message saying the package had been delivered to my address. However, despite being home that entire day—and even having multiple guests over—I never saw the package. I searched thoroughly in and around my property but found nothing. Si...
I placed an order on Shein (Order No: GS01CB60F006616P) and paid ₺1,167.19 in total. However, the tracking now shows a “delivery failed” status, and I have not received my products. Shein has not provided any details about which courier company is handling my package or where my items currently are....
I placed an order through SHEIN, and instead of delivering it to my address, the package was left at someone else’s door. I’ve contacted customer service multiple times, shared photos showing the delivery location is not my home, and explained clearly that the delivery address is incorrect. Still, S...
I placed two separate orders from Shein, and both shipments are marked as “delivered” in the system. However, I never received either of them. I didn’t get a delivery code, no message from any shipping company, and no phone call from a courier. It’s as if the packages just vanished. How can a delive...
I placed an order on Shein on October 27th for one dress, one bag, one top, and a pair of earrings. My order number is #GSO14A21N00MXL0. Since November 3rd, the tracking status has shown “arrived at destination airport.” There was previously an update saying the package had reached Istanbul, but tha...
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