No response from customer service via email or chat. I am trying to return 2 dresses that are not in my orders. I cannot get any help to find them. How do I contact them to get help before the return time expires? I have tried email, chat and the contact form.
I'm facing a frustrating situation with a SHEIN order. I canceled my order due to missing items, but I haven't received a refund yet. I've contacted customer service multiple times, but they've been unresponsive. I'm at a loss as to what to do next. I'm not getting the missing items, I haven't re...
I ordered a dress from Shein, but the fit is completely off — the cut is way too loose and oversized, making it impossible to wear. I wanted to return it, but when I click the “Return” button in the app, it keeps redirecting me to irrelevant pages that have nothing to do with returns. Now I’m stuck...
I placed an order on SHEIN, but two items are missing from my delivery. Although I received the invoice, the products themselves never arrived. I’ve been trying to get in touch with customer service, but I keep getting redirected to a bot that traps me in an endless loop without offering any real so...
On 07.08, I placed an order for two dresses worth a total of ₺876 from the Shein website. My order was shipped via Kargoist, and yesterday I received a message saying it was “out for delivery.” Shortly after, however, I received another message stating “delivery failed.” Even though I have been at h...
I placed two separate orders from Shein, and both shipments are marked as “delivered” in the system. However, I never received either of them. I didn’t get a delivery code, no message from any shipping company, and no phone call from a courier. It’s as if the packages just vanished. How can a delive...
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