I ordered a bag and a few pins from the Shein app, spending over ₺1200. The package arrived in Turkey but was then sent back without any notification to me. It’s been nearly two months, and I still haven’t received a refund. I’ve searched every option on the app and website to figure out how to initiate a refund, but there’s no clear information or help available. I need my money back, as this situation has been frustrating and entirely unprofessional. I expect Shein to resolve this issue immediately and process my refund. This experience has made me reconsider future purchases if Shein doesn’t address this issue swiftly.
More than two months ago, I placed an order on the SHEIN app, and my items arrived in Turkey about a month ago. However, I was informed that I’d need to pay ₺12,500 to receive them, which seemed excessive. I decided to wait for the order to be returned instead, assuming that would be the simpler opt...
On October 3, I made an online purchase on Shein from the clothing and accessories category, spending a total of 1,250 TL. Around two months have passed and my order still hasn’t arrived, and I have no information about where the parcel is. A few days ago, I discovered that the shipment of my order...
It’s been over a month since Shein took more than ₺20,000 from me, and I still haven’t received my products or a refund! There’s no way to contact anyone—no phone number, no response at all. This is incredibly frustrating, and I feel completely helpless. I demand that Shein either refund my money im...
I made a purchase using the SHEIN app and unfortunately, my items got stuck at customs. I asked for a refund, and after a careful evaluation, I was notified that the refund would be handled. Unfortunately, it's been more than a month since I made my request, but I still haven't received the refund. ...
I ordered a dress from the Shein app, but despite waiting for two full months, the product was never delivered to me. Every time I contacted customer service, they only responded with vague answers like “It will arrive soon,” but no concrete action was taken, and the package never reached me. Out o...
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