I made a purchase using the SHEIN app and unfortunately, my items got stuck at customs. I asked for a refund, and after a careful evaluation, I was notified that the refund would be handled. Unfortunately, it's been more than a month since I made my request, but I still haven't received the refund. The order status on the app hasn't been updated for a month either.
I would like to request a prompt refund of the ₺11,000 that I have paid for this order. Kindly assist in resolving this matter promptly.
More than two months ago, I placed an order on the SHEIN app, and my items arrived in Turkey about a month ago. However, I was informed that I’d need to pay ₺12,500 to receive them, which seemed excessive. I decided to wait for the order to be returned instead, assuming that would be the simpler opt...
I ordered a bag and a few pins from the Shein app, spending over ₺1200. The package arrived in Turkey but was then sent back without any notification ...
I’m requesting a refund from Shein as my order has been stuck at Istanbul Airport for an extended period, and it’s still not arriving. I’ve tried to cancel my order, but I’m unable to, and there seems to be no option for a return. While I’m willing to let the products remain, I need my money back as...
I ordered a bag and a jacket from Shein. My order (tracking number: GSO14556900NJCH) has been held in customs for 10 days and still hasn’t been delivered. The delivery address is in Gaziantep. I contacted Shein customer service during this process, but I haven’t received any response. Since I haven...
I placed an order on SHEIN with order number GSO1CU51900TXPB, which included a dress, bag, and earrings. It has now been over 10 days, and the tracking status still shows that the package is stuck at the airport, with no updates or progress in the shipping information. Despite reaching out to SHEIN...
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