More than two months ago, I placed an order on the SHEIN app, and my items arrived in Turkey about a month ago. However, I was informed that I’d need to pay ₺12,500 to receive them, which seemed excessive. I decided to wait for the order to be returned instead, assuming that would be the simpler option. It’s been a month since I chose not to accept the items, but the return process seems to be at a standstill. My order is reportedly still in the processing center in China, and I haven’t received any updates on when I can expect my refund. Is there any way to get clear information on when this will be resolved? I’m very frustrated with the lack of communication on this issue and need assistance to finalize the return and refund process.
I made a purchase through the Shein app in the first week of October. I expected a refund because a tax amounting to three times my purchase total (12,500 TL) was charged. The products reached the return center, but since November 19, 2024, the return has been stuck in processing, and the refund is pending approval. I request that the refund be processed as soon as possible.
Since October, I have been waiting for my Shein orders to be returned, but it still hasn't happened. I was advised by PTT Cargo employees to wait for a return because it would be more sensible for you, as I needed to pay a fee of around 12,500 TL in Turkey, so I didn't pick up my Shein products worth 4,300 TL. However, the return has not yet occurred, and consequently, the refund has not been made either. I request that my refund be processed as soon as possible.
I ordered a bag and a few pins from the Shein app, spending over ₺1200. The package arrived in Turkey but was then sent back without any notification ...
I made a purchase using the SHEIN app and unfortunately, my items got stuck at customs. I asked for a refund, and after a careful evaluation, I was notified that the refund would be handled. Unfortunately, it's been more than a month since I made my request, but I still haven't received the refund. ...
Hello, I placed an order with SHEIN two months ago for 12 items totaling 2,543 TL. I didn’t purchase anything that would get stuck in customs, but I’ve been waiting for months, and there’s been no update. I don’t know how to reach them as I can’t find any contact number. I was really looking forward...
It’s been over a month since Shein took more than ₺20,000 from me, and I still haven’t received my products or a refund! There’s no way to contact anyone—no phone number, no response at all. This is incredibly frustrating, and I feel completely helpless. I demand that Shein either refund my money im...
My SHEIN order has been stuck without updates for 10 days. It arrived in Turkey and progressed until November 23, but since then, there’s been no further movement or dispatch for delivery. My previous order arrived just five days after entering Turkey, so I trusted the process and ordered again, but...
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