I recently purchased a YSL lipstick from Sephora, expecting the exact shade I saw on the website. However, what I received was a completely different color—a disappointing brick red mixture that was nothing like what I wanted. I even have photos to prove it. When I called customer service, they insisted it wasn't their fault, but it clearly was. The color I received looks nothing like what was advertised on the website!
I recently visited a Sephora store, where I tried and genuinely liked a few products. Impressed by their quality, I decided to purchase the same items from Sephora’s official online store during a promotion. However, when my order arrived, I was shocked by the stark difference between what I had tes...
On April 4, I placed an order through Sephora’s official website using the “store pickup” option and collected my items in person. While picking up the products, a store associate warned me that one of the items could cause severe skin irritation and recommended that I return it immediately. I never...
I am absolutely furious with Sephora! My order arrived today, and one of the five products, the eyeliner, is completely defective and unusable. This is utterly unacceptable. The product simply doesn't dispense properly; sometimes nothing comes out, and other times it gushes out uncontrollably. I've ...
I bought something from Sephora's online store and then sent it back, but the refund didn't show up. The app tells you, "Your refund cannot be processed; please contact customer service." I also still have the points from my Sephora card that I earned for this purchase. When I call customer service,...
I just bought something from Sephora, and honestly, it’s been super frustrating. I made an order for $200 and opted for expedited shipping, hoping for a quick delivery. So, my package showed up late, and when I finally opened it, I found that one of the items (a foundation) was missing. I reached ou...
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