Scannero’s support team doesn’t respond or replies with long delays — what should I do in this situation?

Save all evidence of your attempts to contact them.
Keep copies of emails, screenshots of contact forms, and timestamps of when you sent messages. This proves you tried to resolve the issue.

Send a follow-up request. Briefly mention that you previously received no response and expect a resolution within the legally required timeframe.

Contact your bank.
If the issue involves charges, don’t wait for the service to reply — contact your bank and dispute the transaction (chargeback). Attach your correspondence and proof that the company hasn’t responded.

Submit a complaint about their inaction.
If your request is ignored, file a complaint on the Xolvie platform. This helps draw attention to your case and often speeds up the resolution process.