Brand Overview: SAS
SAS (Scandinavian Airlines) is the flag carrier airline of Denmark, Norway, and Sweden. Founded in 1946, the airline is operated under the parent company SAS AB, with major ownership held by an investment consortium including Castlelake, Air France-KLM, Lind Invest, and the Danish state. SAS connects northern Europe to a wide network of international routes across Europe, North America, and Asia.
Contact Info
Customer Support Email: SAS does not provide a direct general customer service email address. Inquiries, feedback, and claims are managed through online forms and case portals on the official website.
Phone Numbers:
- International / Sweden: +46 8 797 29 44
- United States: +1 800 221 2350
- United Kingdom: +44 207 660 6876
Industry and Operations
SAS operates within the commercial airline and aviation transportation industry. It provides scheduled air passenger transport, freight transport, and customer loyalty services across domestic, European, and intercontinental markets.
- Passenger Flight Services: Scheduled regional flights within Scandinavia as well as medium- and long-haul international flights to Europe, North America, and Asia.
- Travel Classes: Ticket tiers including SAS Go (economy), SAS Plus (premium economy), and SAS Business.
- EuroBonus: Frequent flyer program enabling passengers to earn and redeem miles for flights, upgrades, and partner services.
- SAS Cargo: Air freight and cargo logistics solutions across passenger flights and dedicated cargo networks.
User Sentiment
Consumer feedback for SAS is largely shaped by dissatisfaction with customer support and handling of schedule disruptions, with travelers citing frustration during travel disruptions and refund claims.
- Flight Cancellations and Delays: Frequent complaints about last-minute flight cancellations, delayed flights, and difficult rebooking procedures during irregular operations.
- Slow Refund and Compensation Processing: Long waiting periods for flight refunds and EU261 compensation payouts, with users reporting cases remaining open for months without clear updates.
- Customer Support Accessibility: Passengers regularly report long wait times when calling phone support lines, dropped calls, and disconnected live chat sessions.
- Baggage Mishandling: Recurring reports of delayed, misplaced, or damaged luggage, coupled with slow claims resolution.
- Website and App Technical Issues: Difficulties using the mobile app and website for seat selection, online check-in, or rebooking tickets after schedule changes.
Share Your Experience
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