I am using a Samsung 50TU8000 TV in Turkey, which I purchased from Trendyol. As of yesterday, the TV developed a panel problem and the screen went black. I had experienced the same problem with this TV once before, around two years ago, and now it has occurred again. Having the same panel issue repeat on the same device makes me seriously question the product’s quality and reliability, even though I have always trusted the Samsung brand. Despite this situation, I still trust Samsung and expect the brand to stand behind its product and support me in resolving this issue. I have not yet contacted Samsung or Trendyol customer service, because my clear expectation is that this problem should be solved without any payment from my side, including free repair or, if necessary, panel or product replacement. Since this is the second time I am facing the same issue, I do not find it fair to be charged again. I request that my TV be repaired or replaced free of charge and that a permanent solution be provided so that I do not experience this problem once more.
In July 2021, I purchased a Samsung 58TU7000 TV, but last night the screen suddenly went black while watching. The TV now won’t display any image, though sound still works. I contacted technical service, and after inspection, they informed me that the issue is a panel defect. Upon researching online...
I'm using a Samsung UE55TU8500U TV, but it has a problem: the screen randomly turns on and off. As a result, I contacted Samsung, and they dispatched a team. The team that arrived, however, stated that the TV had a problem with the panel and that the warranty had expired, offering to replace the pan...
I have been using my Samsung 50TU8000 TV for about 3.5 years, and recently it started showing a serious issue: the screen flickers, turns itself on and off repeatedly, and now the television no longer powers up properly. Before contacting service, I did my research and discovered that this is a com...
Guess it was November 2020, I bought a 50-inch Samsung TU8000 TV. It suddenly shut down and won't turn back on just two months after the guarantee ran out. The service team told me that the problem is with the panel, which is a frequent issue with this type. They said that fixing it would cost about...
Comments