Brand Overview: Ruby Love
Ruby Love is an American femtech apparel company specializing in leak-proof period garments. Originally founded in 2015 by Crystal Etienne under the name PantyProp, the brand operates under PantyProp Inc. and aims to provide discreet, reusable period protection for women, teens, and tweens.
Contact Info
Customer Support Email: [email protected]
Customer Support Phone Number: 1-516-654-2020 (available Monday through Friday, 9:00 AM to 5:00 PM EST)
Industry and Operations
Ruby Love operates in the femtech and direct-to-consumer apparel retail sector. The brand utilizes proprietary built-in absorbent tech designed to protect against menstrual leaks and light bladder incontinence without requiring disposable pads or tampons. Its core product categories include:
- Period Swimwear: One-piece swimsuits, bikini bottoms, and teen swimwear with built-in leak protection.
- Period Underwear: Various styles and absorbency levels designed for daily use and overnight protection.
- Activewear and Sleepwear: Leak-resistant leggings, shorts, and sleep apparel.
- First Period Kits: Curated sets designed to support young teens and tweens navigating menstruation.
- Accessories: Reusable double-sided sanitary pads and wet bags.
User Sentiment
While many consumers purchase Ruby Love products for their functionality and discreet design, overall customer sentiment across public review channels is heavily impacted by recurring fulfillment problems and customer service bottlenecks.
- Extended Delivery Delays: Numerous customers report waiting weeks or even months past the estimated delivery window without clear tracking updates.
- Customer Service Unresponsiveness: Many buyers cite difficulties getting answers from support, citing unanswered phone lines, repetitive automated email responses, and indefinite escalations.
- Strict Return and Refund Policies: Customers frequently express frustration with the company's policy of not issuing direct refunds due to hygiene reasons, only offering store credit or exchanges on unworn items.
- Inability to Cancel Orders: Shoppers often complain that orders cannot be canceled or modified once placed, even when items remain unfulfilled for weeks.
- Sizing Discrepancies: Frequent complaints focus on sizing charts running smaller than standard measurements, which leads to complicated exchange procedures and out-of-pocket return shipping costs for the buyer.
Share Your Experience
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