Rowenta Cannot Supply a Basic Replacement Part for My Vacuum

I am writing regarding the unavailability of a replacement dust container for my Rowenta Cyclonic vacuum cleaner.

The dust container on my vacuum has been broken for approximately three months, and during this entire period I have been unable to find a replacement part. I have visited numerous authorized Rowenta service centers and retailers in Gaziosmanpaşa, Sultangazi, Eyüp, and the surrounding areas. Unfortunately, I have received the same response everywhere: the part is out of stock, and no one can tell me when it will become available.

I find it unacceptable that such a basic replacement part for a vacuum cleaner has been unavailable for such a long time. Because my warranty has already expired, I have visited authorized service centers fully prepared to pay for the replacement part, yet I continue to be turned away simply because the part cannot be supplied.

As a result, my vacuum cleaner has remained unusable for months, even though the only issue is the missing dust container.

I respectfully request that Rowenta urgently supply the required replacement dust container for my vacuum cleaner and contact me as soon as it becomes available so that I can purchase and receive the part without any further delay.

I also request clear written information regarding the availability of this spare part and when I can reasonably expect it to be supplied.

Thank you for your attention to this matter. I look forward to your prompt response and a satisfactory resolution.