Brand Overview: Roqqu
Roqqu is a financial technology company and cryptocurrency exchange platform founded in 2018 by Eseoghene Benjamin Onomor and operated under Roqqu Technologies and RedRaven Limited. Based in Nigeria, the platform provides retail users and merchants across Africa and select international regions with tools to buy, sell, store, and transfer digital assets.
Contact Info
Customer Support Email: [email protected]
Phone Number: +234 813 713 7638
Industry and Operations
Roqqu operates within the financial technology and blockchain sectors, functioning as a fiat-to-crypto gateway and multi-currency digital wallet provider. Its business model centers on transaction fees, trading spreads, and merchant payment processing solutions.
- Cryptocurrency Exchange: Instant buying, selling, and swapping of over 100 cryptocurrencies, including Bitcoin, Ethereum, and major stablecoins.
- Digital Wallet: Custodial storage allowing users to receive, deposit, hold, and send digital assets.
- Fiat On- and Off-Ramp: Integration with local banking systems and peer-to-peer mechanisms for fiat currency deposits and withdrawals.
- Payment Services: Merchant payment gateways, payment links, and virtual cards designed for online spending and digital transactions.
- Cross-Border Remittances: International transfer features facilitating cross-border payment flows.
User Sentiment
User feedback regarding Roqqu is heavily dominated by dissatisfaction with operational delays, fund accessibility, and customer support responsiveness. While users rely on the service for local crypto transactions, recurring issues with technical execution and account handling have driven frequent grievances.
- Withdrawal and Deposit Delays: Users frequently report substantial delays when attempting to withdraw fiat currency to local bank accounts, as well as uncredited fiat and crypto deposits that require prolonged manual intervention.
- Account Freezes and Restricted Access: Multiple complaints describe unexpected account suspensions, locked balances, and restricted transaction permissions following routine trades or deposits.
- KYC and Verification Hurdles: Customers report difficulties completing Know Your Customer (KYC) identity checks, including document upload rejections, identification number verification glitches, and name-mismatch errors that block fund withdrawals.
- Slow Support and Unresolved Tickets: Users consistently criticize customer service for slow response times, reliance on automated messages, and an inability to resolve escalated tickets in a timely manner.
- Token Delistings and Liquidity Changes: Several complaints highlight abrupt asset delistings or sudden suspensions of local trading pairs, which leave users struggling to swap or withdraw trapped balances.
Share Your Experience
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