I’ve been using the Robx A2024 IPL device for 14 months, and it does absolutely nothing. Despite following all the instructions and using it consistently, there are no visible results—it’s just a device that emits light.
When I contacted the company, they kept delaying me with excuses. First, they told me to use it for six months. Then they said to continue for ten months. Now, after 14 months, they’re still giving me the runaround, claiming they’ve forwarded my issue to the “relevant department” but never actually responding. If I don’t keep messaging them repeatedly, they ignore me for months.
I am attaching proof of all conversations with timestamps. If the company refuses to take action, I will file a complaint with the Consumer Arbitration Board on Monday. Robx, take responsibility and offer a refund or replacement!
I purchased an IPL laser hair removal device from Robx, and the experience has been nothing but frustrating. When the product first arrived, it didn’t work at all. I sent it to service for repair, expecting a solution. When I finally got it back, I was shocked to see that the device had already been...
I purchased a Robx laser hair removal device, but after using it, I saw no results at all—it didn’t burn or remove any hair. Since the product was ineffective, I exercised my 15-day return right and sent it back for a refund. However, I was later informed that my return was rejected because the devi...
I’m incredibly frustrated with my Robx 2024 laser device. The last time I tried to use it, an unexplained LED screen warning popped up, and I couldn’t proceed with treatment. The only thing I could do was turn the device off and back on. After waiting a long time and restarting it, the same warning ...
I purchased the Robx A2024 laser hair removal device, expecting long-term use as advertised. However, after using it only twice, it no longer turns on! When I plug it in, the blue light blinks, but nothing appears on the screen, and the device remains unresponsive. This product was supposed to last...
I purchased a Robx A2024 epilator, and after just 15 minutes of use, it completely shut down and won’t turn back on. This is unacceptable for a brand-new product! Since it was only one week old, I sent it back using the MNG shipping code provided, but the courier still asked me to pay for shipping. ...
Comments