Roblox Pop Cat Accessory Refund Request Denied

I purchased the Pop Cat head accessory on Roblox using a computer more than a year ago. At the time, I was younger and purchased the item without fully considering whether I actually wanted it. I no longer like the accessory or want to use it, so I am requesting a refund of the Robux I spent on it.

When I contacted Roblox Support about this request, I was immediately directed to a bot. During the conversation, I was simply told that the purchase was “non-refundable,” with no flexibility or consideration of my individual circumstances. I was not given an opportunity to have my situation reviewed by a real support representative. Being unable to contact an actual support agent and receiving only standardized bot responses left me extremely dissatisfied with the support process.

I am requesting a refund of the Robux I spent on the Pop Cat accessory purchased through my Roblox account. I also ask Roblox to review its support process so that users in situations like mine have an opportunity to speak with a real support representative instead of being limited to automated responses.