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Rivian

Rivian Logo
Rivian

Complaints

3 complaints
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Rivian Keyless Entry and Weak Horn Made My Driving Experience Frustrating

December 13, 2024 9:20 AM24

Rivian's keyless entry mechanism has caused me great annoyance. Though they should run perfectly, the key fob, phone app...

Brand Overview: Rivian

Rivian (Rivian Automotive, Inc.) is an American electric vehicle manufacturer and automotive technology company founded in 2009 by Robert "RJ" Scaringe. The company specializes in building adventure-oriented electric passenger vehicles and commercial fleet delivery solutions.

Contact Info

Phone Number: 1-888-748-4261 (1-888-RIVIAN1)

Email: [email protected]

Industry and Operations

Rivian operates in the automotive and clean energy industry, utilizing a direct-to-consumer sales and service model without traditional independent dealerships. The company designs, engineers, and manufactures battery-electric vehicles alongside supporting software and charging infrastructure.

  • R1T: An all-electric pickup truck built for both on-road utility and off-road driving conditions.
  • R1S: A three-row electric sport utility vehicle (SUV) designed for family and outdoor adventure use.
  • Commercial Delivery Vans: Electric commercial fleet vehicles developed for logistics and package delivery operations.
  • Rivian Adventure Network: A proprietary nationwide fast-charging network for Rivian drivers, alongside public charging access.
  • Digital Services: Proprietary vehicle software, over-the-air (OTA) updates, driver-assistance technology, and mobile app integration.

User Sentiment

Public consumer sentiment reflects notable frustration across customer service and after-sales support channels, where long resolution times and scheduling constraints frequently overshadow the vehicle ownership experience.

  • Service Appointment Delays: Extended wait times to book service appointments, limited service center coverage in certain regions, and vehicle downtime during repairs.
  • Delivery and Handover Scheduling: Unreliable delivery timelines, last-minute delivery cancellations, and inconsistent updates from assigned customer representatives.
  • Software and Electronics Glitches: Occasional issues with infotainment responsiveness, phone-as-key connectivity failures, sensor warnings, and phantom battery drain while parked.
  • Build Quality Inconsistencies: Complaints regarding initial delivery condition, including panel gaps, exterior trim alignment issues, wind noise, and interior rattles.
  • Parts Shortages and Collision Repair Costs: Significant delays when sourcing replacement components and high costs associated with specialized bodywork.

Share Your Experience

If you have experienced issues with Rivian, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.