I received a damaged jacket from Rinbuy and customer service is not replying, what are my options?

If you received a damaged jacket from Rinbuy, you can request a return or refund because their policy allows returns for faulty or damaged items within 30 days of delivery.

In these cases, the company states it may cover return shipping or issue a refund after reviewing the request.

Send a detailed email with your order number and clear photos of the damaged jacket, since their contact page asks customers to include order details and images for faster assistance.

If you don’t get a reply, try the 24-hour live chat on their website, which is listed as another support option.

If Rinbuy still does not respond, consider filing a complaint on Xolvie for added leverage.