Rimmel London won’t accept returns for quality issues, how can I get a refund?

If Rimmel London won't take returns for quality issues in the store, you can still get a refund or replacement by contacting the brand's customer support and explaining your quality issue in detail.

You can do this by contacting Coty, Rimmel's parent company, through their specific contact/complaints page.

When you file an online complaint, you should include pictures, proof of purchase, and details about the order or receipt. This will make it more likely that you will get a good answer.

If official channels still won’t help, file a complaint on Xolvie to connect with others and find support.