Reelshort Still Charging Weekly After VIP Membership Expired

I had a VIP membership with Reelshortw-167, which I cancelled, and within the app it clearly says that my VIP membership expired around 88–89 days ago. Despite this, I am still being charged on a weekly basis. About five weeks ago, I noticed that the charges were continuing even though the VIP status shows as expired. Over the last four weeks I have been charged $29.99 per week. I even saw a transaction on my statement listed as REELSHORTW-167 / WWW.CRAZYMAP for $29.99, although I no longer have an active VIP membership. I tried to get help through the website, but there has been no effective support, and they are even asking for payment just to help with the cancellation, even though my account already shows the subscription as expired. I find it unacceptable to be charged for a subscription that is not active and then asked to pay again to fix their own error. I request that all unauthorized charges for the period after my VIP membership expired be fully refunded and that any subscription or recurring payment linked to Reelshortw-167 be cancelled permanently so that no further payments are taken from my account.