Brand Overview: Pulsetto
Pulsetto is a healthtech and wellness brand that develops non-invasive wearable vagus nerve stimulation devices designed to reduce stress, improve sleep, and promote nervous system relaxation. The company, operating legally as UAB Pulsetto, was founded in Lithuania in 2021 by entrepreneurs Povilas Sabaliauskas and Vitalijus Majorovas.
Contact Info
Customer Support Email: [email protected] (European inquiries: [email protected])
Phone Number: No official customer service phone number is publicly available. Inquiries and assistance are handled via email and the online support portal.
Industry and Operations
Pulsetto operates in the direct-to-consumer healthtech and biohacking wellness industry, specializing in neuromodulation and wearable stress-relief technology.
- Wearable Stimulation Devices: Lightweight, neck-worn devices that deliver transcutaneous electrical impulses to stimulate the vagus nerve.
- Companion Mobile Application: A proprietary mobile app used to pair the hardware, set program durations, and choose stimulation modes for sleep, stress, pain, or anxiety.
- Consumables and Accessories: Essential conductive electrode gels required for device operation, as well as carrying cases and charging cables.
- Digital Subscriptions: Optional premium app features, guided breathing exercises, and specialized audio sessions.
User Sentiment
While the hardware is aimed at stress relief, consumer feedback highlights recurring frustrations regarding billing practices, app performance, and after-purchase support.
- Unintended App Subscriptions: Many customers report being enrolled in recurring monthly charges for premium app features without clear initial awareness, leading to unexpected bank debits.
- Difficult Cancellation and Refund Policies: Users frequently report complications when attempting to cancel ongoing subscriptions or obtain refunds during the advertised money-back guarantee window.
- Customer Support Delays: A notable number of complaints cite slow turnaround times, reliance on automated messages, and difficulty receiving return merchandise authorization labels.
- Connectivity and Software Glitches: Customers encounter issues with Bluetooth pairing, firmware synchronization, and unexpected app crashes during stimulation sessions.
- Physical Discomfort: Some users report experiencing unpleasant sensations such as skin stinging, neck spasms, or headaches if the intensity is improperly calibrated or if gel coverage is insufficient.
- Recurring Gel Costs: Complaints frequently mention the high price and quick depletion of the official proprietary conductive gel.
Share Your Experience
If you’ve experienced issues with Pulsetto, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.