Defective Dress Delivery by Pull and Bear

I purchased a dress for Mother's Day, but unfortunately, it arrived in a defective condition. I made an online purchase from Turkey and arranged for it to be delivered to my colleague's address in the same country. She didn't even bother to open the package before bringing it to Uzbekistan, where we currently reside. Unfortunately, while we are in a foreign country, we are unable to facilitate any exchanges or returns. It was quite disappointing that the surprise I had planned for my wife didn't go as expected. She was extremely distraught, and we experienced a significant financial setback. It's quite baffling how a globally recognized brand could release a product with such glaring flaws. We anticipate that the company will address the matter of exchanging or returning the product.