Pragmatic Play Refusing to Pay Wins By Third Parties

Hi, good day. My name is Wilfred, and I play one of the games Pragmatic Play provide on the Pridebet Ghana platform. I won some money, but they are refusing to pay me, claiming that they need confirmation from you before they can process the payment. I want to know if this is the standard procedure. They have even kept my win displayed on their page but are still refusing to pay.





