My Poloniex account got locked for security reasons. How can I get it unlocked?

7 Display
Xolvie
Xolvie Resolution Specialist April 18, 2024 10:24 am

• Understanding the Reason: Poloniex may not explain the security lock to protect your account and prevent data leaks.

• Check the Poloniex support center for locked account information and unlocking instructions. The steps may be explained in a FAQ or article. Please contact Poloniex support to explain your situation and request account access.

• Verification Process: Even if your account was verified before, you must verify it again. Government-issued IDs or other documents may be needed to prove your identity.

• Security Enhancements: Poloniex may suggest two-factor authentication (2FA) or a strong password after unlocking your account. These steps can improve account security.

Share any additional information or insights you might have in the comments or submit your complaint.

Vote

Related Complaints

Poloniex Blocked My Dogelon Mars Wallet and Took My Tokens

profile
Yaryi
June 18, 2025 2:17 pm
-
poloniex-blocked-my-dogelon-mars-wallet-and-took-my-tokens-4.jpg
poloniex-blocked-my-dogelon-mars-wallet-and-took-my-tokens-3.jpg

I Can’t Access My Poloniex Account—App and Website Show Network Error Constantly

profile
Ahmet
April 14, 2025 9:23 am
-

Poloniex Account Recovery Issue – No Response from Support

profile
Hasan
February 07, 2025 4:15 pm
-
Poloniex Account Recovery Issue – No Response from Support

Unable to Access Poloniex Website – Seeking Support for Login Issues

profile
Mehmet
December 17, 2024 2:27 pm
-

Poloniex Exchange Login Error, Account Locked for Months

profile
Nevin
December 28, 2023 10:04 am
-

Poloniex: Account Locked - KYC Error

profile
Hasan
November 13, 2023 1:39 pm
-
Poloniex: Account Locked - KYC Error