When arranging a deal through PlayerUp, I was offered to use the ‘middleman service,’ but support is not responding. What should I do?

How to proceed if you used the middleman service on PlayerUp but support isn’t responding. Here are useful and up-to-date recommendations:

Make sure the deal was set up correctly.
In PlayerUp, every middleman transaction should have a unique deal ID and a separate chat with a moderator. Check that this chat was created and is visible in your account.

Follow up via a support ticket.
Even if your first request went unanswered, submit another ticket using the same deal ID. Clearly state that a certain amount of time has passed without any response — this often speeds things up.

Use alternative contact channels.
In addition to the support form, try reaching out via PlayerUp’s official email or their forum pages. Keep copies of all messages and submissions.

Do not share additional data with third parties.
Scammers often pose as platform staff. Only send personal details or payment information through PlayerUp’s official website.

Document the lack of response.
If there’s no reply, record the dates of your requests and the absence of replies. This evidence can be useful later, including when contacting your bank or consumer protection services.

Report the issue on Xolvie.
If PlayerUp continues to ignore your middleman-related requests, file a complaint on Xolvie. There you can describe the situation in detail, seek help, and warn other users about similar delays. Your report may help push the case toward a fair resolution.