Brand Overview: Planet Beauty
Planet Beauty (operated by Planet Beauty Inc. / Beauty Web Limited Partnership) is an upscale beauty retailer founded in Newport Beach, California, in 1992 by Bahman Fakhimi. The brand operates physical boutique locations throughout Southern California alongside an e-commerce platform offering thousands of professional beauty, skincare, and salon-grade personal care products.
Contact Info
Customer Support Email: [email protected]
Phone Number: A dedicated customer service phone hotline for online orders is not publicly provided, as customer care is primarily managed through email and an online contact form. However, the corporate office can be reached at +1 (949) 752-1885, and individual store locations maintain their own local phone lines.
Industry and Operations
Planet Beauty operates within the beauty and personal care retail sector through an omnichannel model combining brick-and-mortar storefronts with online retail. The company curates prestige and professional-grade beauty brands, employing trained beauty advisors and licensed specialists across its physical locations.
- Haircare & Styling: Shampoos, conditioners, treatments, styling products, and salon-grade hair tools.
- Skincare & Sun Care: Cleansers, moisturizers, targeted treatments, anti-aging serums, and sun protection.
- Cosmetics: High-end makeup products, applicators, and cosmetic tools.
- Fragrance & Bath: Designer perfumes, scented oils, body washes, and wellness items.
- Retail Boutiques: Physical storefronts located across California offering in-person consultations and localized pick-up options.
User Sentiment
While Planet Beauty attracts shoppers seeking premium salon products and promotional pricing, feedback across consumer review platforms indicates recurring friction points regarding fulfillment, communication, and after-purchase support.
- Shipping and Fulfillment Delays: Many users complain about long processing times before orders leave the warehouse, as well as delayed shipping and irregular tracking updates.
- Customer Service Accessibility: Shoppers frequently report slow turnaround times when reaching out to support via email, with frustration compounded by the lack of direct phone support for online orders.
- Order Accuracy and Damaged Deliveries: Some customers report receiving incorrect items, leaked bottles, or damaged packaging that requires tedious documentation to resolve.
- Return and Cancellation Difficulties: Negative reviews highlight strict cancellation windows once an order is placed, as well as delays in obtaining return authorizations and refunds.
- Website and Promo Code Issues: Users occasionally report technical errors when attempting to apply discount codes, enroll in promotions, or browse via mobile.
Share Your Experience
If you’ve experienced issues with Planet Beauty, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.