PhonePe Account Blocked for 72 Hours and Payments Failing

6

I am writing this complaint regarding my PhonePe account, which has been temporarily blocked for the last 72 hours. Because of this, a payment of ₹710 to Abburi Lahari could not be completed and the transaction failed. When I try to make the payment, I see an error message showing that the payment has failed and a warning from the bank saying that the account is blocked or frozen. Due to this situation, my payment has not been completed for 72 hours and I am unable to use my PhonePe account properly. I request that my account be removed from temporary block/freeze status as soon as possible and that the payment of ₹710 to Abburi Lahari be successfully completed, or if this is not possible, that the amount be properly reversed or refunded to my bank account without any loss or delay. I kindly ask PhonePe and the linked bank to review my account urgently, resolve the block, and inform me clearly about the reason for this issue and the action taken.

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