Brand Overview: Perfume.com
Perfume.com is an established online fragrance retailer founded in 1995. The platform operates under Dom Stores LLC and is headquartered in Hauppauge, New York. The company focuses on distributing authentic designer fragrances, colognes, and personal care products at discounted retail rates.
Contact Info
Customer Support Email: [email protected]
Toll-Free Phone (USA): 1-800-645-9251
International Phone: +1-631-503-3264
Industry and Operations
Perfume.com operates in the e-commerce personal care and fragrance sector, functioning as a direct-to-consumer digital storefront that provides brand-name scents at competitive prices. The company sources a broad variety of current and hard-to-find scents.
- Designer Perfumes and Colognes: Offers thousands of authentic scents for men and women across luxury, lifestyle, and independent labels.
- Fragrance Gift Sets: Sells bundled collections, mini travel editions, and holiday boxes.
- Bath and Body Care: Distributes complementary scented items including body lotions, shower gels, deodorants, and aftershaves.
- Direct-to-Consumer Distribution: Provides online ordering with domestic and international parcel shipping.
User Sentiment
Customer feedback regarding Perfume.com frequently highlights post-purchase issues, with consumer dissatisfaction largely centered around order fulfillment, delivery tracking, and customer service responsiveness.
- Shipping Delays and Lost Orders: Shoppers regularly report long delivery windows, lack of tracking progress, and instances where packages go missing in transit.
- Damaged or Leaking Bottles: Complaints frequently cite bottles that arrived damaged, leaked inside shipping boxes, or arrived with defective atomizers and chipped caps.
- Customer Service Accessibility: Consumers report difficulties getting timely assistance or definitive solutions from support agents regarding delayed orders or replacement requests.
- Product Quality and Scent Longevity: Some buyers express concern about batches smelling weak, wearing off quickly, or differing noticeably from retail counter versions.
- Return and Refund Complications: Users mention delays in processing refunds once items are returned, as well as strict return policy hurdles.
Share Your Experience
If you have experienced issues with Perfume.com, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.