Brand Overview: Perfume Empire
Perfume Empire is an online discount fragrance retailer operating in the United States, associated with corporate operations under Tekzoom Inc. Founded around 2009, the brand focuses on offering genuine designer perfumes, colognes, and beauty items to consumers at reduced wholesale-level prices.
Contact Info
Customer Support Email: [email protected]
Customer Support Phone Number: No official customer service phone number is publicly listed. Support inquiries must be directed through email or the online submission form.
Industry and Operations
Perfume Empire operates within the beauty and personal care e-commerce sector, specializing in the discount fragrance trade. The company operates as a digital retailer and marketplace seller, sourcing inventory from distributors to supply name-brand scents below traditional department store pricing. Its core offerings include:
- Designer Fragrances: Men's, women's, and unisex perfumes and colognes from major luxury and popular fashion houses.
- Testers and Unboxed Fragrances: Discounted authentic testers and unboxed fragrance units intended for personal use rather than gifting.
- Gift Sets and Grooming: Fragrance bundles, travel sprays, scented lotions, and body products.
- Third-Party Marketplace Sales: Order distribution fulfilled directly through its website and third-party merchant channels.
User Sentiment
While the company attracts buyers looking for reduced fragrance prices, customer feedback across consumer platforms frequently highlights issues with post-purchase communication, fulfillment errors, and refund processing.
- Customer Service Accessibility: Shoppers often express frustration over the inability to speak with a representative by phone, along with slow or absent replies to support emails.
- Return and Refund Complications: Users report difficulties securing return authorizations, extended delays in receiving refunds for returned merchandise, and having to cover return shipping costs.
- Damaged Shipments: Multiple complaints describe bottles arriving damaged, leaking, or with dented and torn retail packaging due to shipping handling.
- Order Accuracy and Cancellations: Some customers report receiving incorrect fragrance concentrations or bottle sizes, as well as unexpected order cancellations resulting from inventory shortages.
- Product Quality and Batch Freshness: Occasional dissatisfaction arises from buyers concerned about product freshness, batch age, or scents not lasting as long as expected.
Share Your Experience
If you’ve experienced issues with Perfume Empire, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.