I encountered a multifaceted issue starting with a sudden, unannounced alteration in my scheduled flight from Istanbul to Berlin, which led to me missing my flight. This was compounded by an unprofessional and racially biased treatment from Pegasus Airlines staff. In a distressing escalation, one staff member physically assaulted me by striking me on the face in front of gate 503A at Sabiha Gökçen Airport. Following this, a group of employees surrounded me, physically pushing and assaulting me, further exacerbating the situation and public humiliation. This ordeal peaked when my glasses fell to the ground, were trampled by the staff, and had to be returned to me by a fellow passenger. This sequence of events not only led to financial loss due to the need to purchase a new ticket but also inflicted significant emotional distress and physical harm, all witnessed by other passengers at the airport.
My Pegasus Airlines flight from Kayseri to Sabiha Gökçen was delayed by 1 hour and 45 minutes, just 20 minutes before takeoff, with no prior notice. I approached airport personnel and explained the gravity of my situation, as well as how they could help me. "You'll get to Istanbul when your plane ar...
On the morning of August 19 at Sabiha Gökçen Airport, I experienced a major issue with my Pegasus flight, PNR 13M8M3. During baggage drop-off, although the total weight for three people was calculated together, I was forced to take back two of my suitcases on the grounds of excess weight, and the ba...
A few months ago, I purchased a Pegasus Airlines ticket from Izmir to Kayseri. Due to unforeseen delays, I arrived at the airport just before departure. While checking in at the Pegasus counter, I was unfortunately met with a rude and loud staff member who reacted poorly to the situation. Despite f...
On May 29, 2025, during my trip with Pegasus Airlines from Istanbul Sabiha Gökçen Airport to Tirana, Albania, I experienced serious problems on both t...
I am writing to formally submit a complaint regarding the unacceptable treatment I received from Pegasus Airlines on June 2, 2025. I had a confirmed ticket worth ₺797 for a flight scheduled to depart from Antalya Airport to Istanbul Sabiha Gökçen at 12:00 PM. I arrived at the gate approximately 20 m...
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