On 18-01-2025, I travelled with Pegasus on flight PC1017 from Istanbul to Cologne, booked under the name Lahcen. When I received my baggage after the flight, I discovered that my brand new suitcase had been seriously damaged. The zippers had been cut off, and as a result, the entire zipper system is destroyed, making the suitcase completely unusable and essentially only good for scrap. I paid 120 euros for this suitcase, and although it was new, the store's warranty does not cover this kind of damage because it was clearly caused by mishandling and cutting of the zipper during baggage handling. I reported the issue to Pegasus and, as with their standard procedure, I only received an automatic email stating that they will not take responsibility for the damage. This is the first time in my life I have experienced such a problem with my baggage, and I find it very disappointing that clearly externally caused damage is dismissed without proper investigation. I request that Pegasus accept responsibility for the damage to my baggage on flight PC1017 and compensate me for the 120-euro suitcase that was rendered unusable due to the cut-off zippers. I expect a fair and customer-oriented solution to this issue.
On October 26, 2025, I traveled with Pegasus Airlines on flight PC332 from Budapest to Sabiha Gökçen Airport. After collecting my luggage and arriving at ISG Hotel, I noticed that my bag had a large tear on it. The zipper was completely closed, yet the fabric was badly ripped. My bag was in perfect ...
On January 18, 2025, during my Sarajevo-Istanbul flight with Pegasus Airlines, my suitcase was completely ruined beyond use. I reported it at the airport, filled out a damage form, and Pegasus provided a new suitcase as compensation. I thought the issue was resolved—but it was short-lived. On Janua...
On August 23, 2025, during Pegasus flights PC601 and connecting flight PC4050, my suitcase was severely damaged at Kayseri Airport. The handle and wheels were broken, a part of it came off completely along with the grip area, and the suitcase became unusable. A report was filed at the airport, and I...
On 10.12.2025, I flew with Pegasus Airlines on flight PC1883 from Ercan Airport to Esenboğa Airport. When I collected my baggage at Esenboğa, I saw that my suitcase was seriously damaged, with visible cracks and breaks on both the front and back surfaces. Due to a very limited connection time and th...
On my recent trip with Pegasus Airlines, my suitcase suffered extensive damage. Instead of providing a satisfactory solution, they offered a subpar replacement, which was not acceptable. The suitcase I originally bought for 100 euros was of superior value and quality. After filing a report, their re...
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