Pegasus Airlines Erases BolPuan Points
On the evening of December 27, 2023, I utilized BolPuan to purchase meals for our flights with PNR numbers W884EN and W87YGR. As a member with the number 0532****87, boasting 11K+ BolPuan, I decided to use my points to buy 2 meals. Simultaneously, your member with the number 0532****17 00 (my spouse, T Y***** D******) purchased 2 meals for the return flight. In an unexpected turn of events, my 6K+ points vanished, and both my and my spouse's points were leveled at 249.78. I couldn't trace these transactions in the points breakdown on the evening of December 27, 2023. I reported this issue with reference number 09619028, but no logical explanation was provided. Considering there were four tickets under the same PNR, my spouse noticed a deduction in my points when she made her transaction. I request a thorough examination of the points transactions and an immediate restoration of the points deleted from my account due to a technical error on your part. I fear the day when Pegasus Airlines might tell me at the airport, "You have no ticket," unable to justify the aforementioned developments. In short, how does the BolPuan balance go from 11K to '0' when 2 meals are purchased using 5460 BolPuan?
