Damage to Luggage on Pegasus Flight - Seeking Replacement, Not Repair

82

After our Pegasus flight from Antalya to Istanbul, we discovered that our suitcase was damaged during baggage claim. The side seams were split, the internal frame was bent, and the fabric on the back was scuffed. We reported the issue, but were asked to have the suitcase repaired and submit the receipt.

We purchased this suitcase in April 2024 for 55 pounds from abroad, and we don't want to use it in a repaired condition. We don't believe it will be as good as the original, and we question why we should spend our time handling the repair. We expect Pegasus to take responsibility and resolve our luggage issue appropriately.

Comments

Similar Complaints

Pegasus Airlines Baggage Damage On the Flight

144

On 10.12.2025, I flew with Pegasus Airlines on flight PC1883 from Ercan Airport to Esenboğa Airport. When I collected my...

Pegasus Airlines Baggage Damage On the Flight

Pegasus Destroyed My Luggage Twice—No Proper Customer Support

212

On January 18, 2025, during my Sarajevo-Istanbul flight with Pegasus Airlines, my suitcase was completely ruined beyond ...

Pegasus Destroyed My Luggage Twice—No Proper Customer Support
Pegasus Destroyed My Luggage Twice—No Proper Customer Support
Pegasus Destroyed My Luggage Twice—No Proper Customer Support
Pegasus Destroyed My Luggage Twice—No Proper Customer Support
+1

Pegasus Airlines Has Failed to Compensate My Baggage Damage Claim

238

On June 17, 2024, during my return flight with Pegasus at 16:50, my suitcase was damaged. I reported the issue immediate...

1 Support1 Comment