PDF Guru, Refund Denied Without Any Reasoning, Request Review And Solution

I purchased a 7‑day trial of a PDF Guru service via their website on 25 May 2026 for approximately €2. Without my clear awareness, this trial turned into a recurring subscription, and on 24 July 2026 I was charged around €50. As soon as I noticed this charge, I cancelled the subscription and requested a refund only for the most recent payment. During the renewed subscription period I did not make any meaningful use of the service. Despite this, my refund request was refused. I contacted customer support several times. Each time, they replied that the payment was “not eligible for a refund”, but they did not provide any specific contractual provisions or detailed explanation to justify this decision, even though I explicitly asked for it. They stated that the subscription terms and renewal details had been included in a confirmation email, but I was unable to locate such an email and, when I requested a copy, they did not provide one. At this point the subscription is cancelled, but my refund has still been denied. My experience is that the recurring subscription and the refund process were not sufficiently transparent, and that customer support relied mainly on repeated template responses instead of addressing my concrete questions. I am requesting a refund of the most recent €50 subscription charge and a clear written explanation of the specific terms and conditions on which PDF Guru relies to refuse this refund, including copies of any confirmation or communication they claim to have sent.