Pfdguru Refuses Refund After Unexpected Subscription Charge
I subscribed to a trial on Pfdguru starting from 27.04.2026, planning to use the service only for a short period. I did not give any permission for auto-renewal or for the continuation of the service beyond the initial trial charges. Despite this, on 04.05.2026, I was unexpectedly charged 50 dollars without any prior notice. Pfdguru support informed me that this amount is non‑refundable because the payment was made through their website. However, I was never clearly notified about any upcoming charge, nor do I recall agreeing to any condition that would allow an automatic renewal and a 50 dollar deduction. I also have invoice images showing this charge. I request a full refund of the 50 dollars that was charged on 04.05.2026 and the cancellation of any ongoing or future subscription linked to this trial, as I never requested a continuation of their services.
Hello Moller, Thank you for reaching out to us and sharing the details of your experience. We sincerely apologize for the frustration, inconvenience, and concern caused by the USD 50 charge on 04.05.2026 following your trial subscription that began on 27.04.2026, as well as the previous rejection of your refund request by support. We fully understand your distress regarding this unexpected charge and your clear request for a full refund of the USD 50 as well as the cancellation of any ongoing or future subscriptions linked to your account. Please note that payments are only processed with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to re-evaluate your case, review your transaction details, and help resolve this issue as quickly as possible. We look forward to hearing from you so we can address your case thoroughly. Best regards, PDFGuru Team
Hello , The transaction happened without my agreement and I had no notification regarding the payment either
Hello Moller, Thank you for your response and for clarifying your situation further. We sincerely apologize for the continued distress and frustration caused by the $50 charge executed without your explicit consent or prior notification. We completely understand how concerning it is to experience an unexpected payment without receiving any advance notice. We take your feedback regarding subscription transparency and authorization very seriously. We want to resolve your issue and investigate this case more deeply to re‑evaluate your refund request and check your account details. Please contact our support team directly. When writing to us, kindly include the email address linked to your account, your invoice images, or your transaction ID so we can locate your record immediately and assist you. We look forward to hearing from you so we can help sort this out as soon as possible. Best regards, PDFGuru Team
