Brand Overview: https://payqin.com/
PayQin is a financial technology platform designed to facilitate digital payments, cross-border transfers, and virtual card issuance, primarily tailored for users in emerging markets across Africa and beyond. The company was founded in 2017 by Fabrice Amalaman and Pierre-Antoine Sesque and operates legally under PayQin Inc. and PayQin Limited.
Contact Info
Customer Support Email: [email protected]
Phone Number: +225 0748636387 (WhatsApp customer support). A standard public telephone hotline is not widely available, with customer service primarily managed through WhatsApp, in-app messaging, and email.
Industry and Operations
PayQin operates within the fintech and digital payments sector. Its platform connects mobile money systems, digital wallets, and international payment rails to provide financial inclusion tools for consumers and small businesses.
- Virtual and Physical Debit Cards: Payment cards enabling users without traditional bank accounts to make international purchases and pay for online subscriptions.
- Mobile Money Integration: Funding and withdrawal features connected directly to local mobile network operators, including Orange, MTN, and Moov.
- Cross-Border Transfers: Low-cost peer-to-peer transfers between users across multiple supported countries.
- Digital Currency and Escrow Rails: Non-custodial escrow services and USDC stablecoin transaction capabilities designed for fast settlement and borderless transactions.
- Utility and Merchant Services: Bill payments, mobile airtime top-ups, and payment collection tools for online and offline merchants.
User Sentiment
Overall user sentiment around PayQin is largely critical across app stores and consumer review boards, with most negative feedback pointing to transaction errors, inaccessible balances, and customer service delays.
- Withdrawal Failures and Trapped Funds: Users frequently complain about funds becoming stuck in wallet accounts or cards, often meeting technical errors or "service unavailable" notices when attempting to withdraw money back to local mobile money accounts.
- Card Payment Declines: A notable share of reviews report that PayQin virtual cards are rejected on several major international e-commerce platforms and digital advertising services.
- High Fees and Hidden Costs: Customers report dissatisfaction with transaction fees, card issuance charges, and unfavorable exchange rate margins.
- Slow Customer Support: Users cite extended response times, lack of resolution for urgent financial issues, and difficulties getting assistance through official chat channels.
- App Stability and Verification Issues: Technical bugs, failed authentication codes, and glitches during onboarding or app updates are common grievances.
Share Your Experience
If you have experienced issues with https://payqin.com/, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.