Payeer Withholds $1,800 And Demands A $500 Deposit

For a long time I have been using a Payeer wallet, where I still have an approximate balance of 1,800 USD. In January 2025 I discovered that my Payeer account had been closed or restricted without any prior notification, clear explanation or guidance on how to withdraw my remaining funds. After contacting support I was asked to complete KYC/AML verification, which I did by submitting all requested documents. Despite fulfilling these obligations, my account has not been restored and my funds have not been returned. Instead, on 15 September 2025 I received an email on the new Payeer platform stating that I must make an additional deposit of 500 USD to “reactivate” my account in order to withdraw my own money. This condition was not clearly disclosed on the withdrawal page in advance. I explicitly asked Payeer support to simply deduct the 500 USD from my existing balance if such a fee was truly necessary, but they refused and insisted that I first make a separate new 500 USD deposit. I find it unacceptable that access to my existing 1,800 USD balance is being blocked and made conditional on paying extra money, especially after I have already completed all KYC/AML requirements. I request that Payeer immediately allow me to withdraw the full balance of approximately 1,800 USD from my wallet, without any additional deposits, reactivation fees or similar extra payments. My Payeer wallet ID is P1042453*** and my support ticket number is 6924894. I expect my funds to be released without further delay or new conditions.