Payeer Withholds $8,000 After Successful AML/KYC Verification

I have been experiencing a serious problem with access to my funds in my Payeer standard wallet since the restrictions were introduced around 24 November 2025. After these restrictions, Payeer carried out an AML/KYC verification for me, and on 26 December 2025, I received confirmation that the process was successful and that my funds would be transferred to my designated accounts within 14 days. This deadline expired on 9 January 2026, but the funds have still not been transferred. Before these restrictions, I was able to use my Payeer wallet normally and had no issues with withdrawals. Currently, approximately 8,000 USD remains blocked in my Payeer standard wallet. The funds were supposed to be sent from Payeer to another wallet, but this has not happened, and I still cannot access my money. I tried to contact Payeer support about this situation, and my request is registered under ticket number 6924041. Unfortunately, Payeer stopped responding to me around 19 January 2026, and at this point I am unable to reach support or obtain any explanation of what is happening with my funds. This situation creates a strong impression that my money has effectively been taken and that Payeer is remaining silent about it. I request the immediate transfer of the full amount of approximately 8,000 USD from my Payeer standard wallet to my designated wallet, as previously promised after the successful AML/KYC verification, and a clear written explanation of why the 14‑day deadline was not respected.