Ask For Help To Access My Payeer Account

I have a Payeer account that I can no longer access, and I am unable to reach the balance that is inside. The account was registered with the email address mojgan.ah***@gmail.com. I had not logged in for a long time, but when I recently tried to access my account because I urgently need my money, the system did not even recognize my email address and my account appeared to be lost. I have several emails and records from Payeer that clearly show that this account existed and that there were transactions and money in it. Despite this, I cannot log in or see my balance, and there is no clear explanation given on the platform about what happened to my account. I kindly request that my Payeer account be located, reactivated if necessary, and that my remaining balance be paid out to me. I also ask for a clear written explanation of what has happened to my account and under which rule or policy it was made inaccessible.