Parimatch Withdrawal Not Credited to Bank Account

I hold a savings account with SBI Bank. On 07/08/2026, I made an online transfer of 4,500 rupees related to a transaction with Parimatch, but the amount has not been credited properly and I have been facing this issue since that date. In the Parimatch customer support chat, there is a withdrawal transaction shown for 4,500 rupees with transaction ID 184908994 and order ID 204204831. This confirms that the transaction was initiated on their side, yet the 4,500 rupees has still not reached my bank account. I request that SBI conduct a detailed examination of this 4,500 rupees online transfer and clarify where the money has gone and why it has not been credited as expected. I specifically request a clear written reply explaining the status of this transaction and the result of the bank’s investigation.