Parimatch Withdrawal Failed After I Entered the Wrong Bank Account Number

I am writing regarding an unresolved issue with a casino withdrawal from my Parimatch account. My Player ID is 938507612. On 30/05/2026, I requested a withdrawal of Rs 3,000, but by mistake I entered a 12‑digit bank account number instead of my correct 13‑digit account number. Parimatch support informed me that the amount was credited, however my bank, Federal Bank Wandoor branch, has clearly confirmed that no such amount has been received in my correct 13‑digit account. Despite this, the withdrawn amount of Rs 3,000 is not available in my Parimatch account balance and I have not received the funds in my bank account either, so at the moment the money is simply missing. I kindly request that this failed withdrawal be urgently investigated and that the transaction be either reversed or the amount of Rs 3,000 refunded back to my Parimatch account, so that I do not suffer a financial loss due to the incorrect account number issue. I also request a clear explanation of what happened to this transaction. You can reach me for any clarification or update on my phone number 97456800**.