Parimatch Withdrawal Approved but Not Received

My user ID is 385362720. Phone number 77609016**. My withdrawal was approved, but not received the money had not been transferred to my account. But I asked for information about Parimatch's delayed transfer of money to my account. to the customer, they said it takes 24 hours to transfer money to my account, but it had already been completed 24 hours but not received.