For approximately 9–10 months, my Papara account has been blocked and I cannot access my money. When I try to log in, the only thing I see is that my account is “under review”, and no other explanation is provided. There is a balance of ₺69,300 in my account that I cannot use in any way. During this period, I repeatedly called Papara customer service and sent e‑mails many times. However, I only received automatic, standard responses and no real support or clear information was provided to me. I was not informed of any reason for the block, I was not told that I had violated any rule, and I was not asked to submit any documents. I request that the block on my Papara account be urgently removed or that my balance be returned to me so that I can withdraw my money. I also expect a clear written explanation as to why my account was blocked for such a long time and why no support was provided despite my repeated attempts to reach you.
I have been experiencing a serious grievance for a long time due to my Papara personal account being unfairly blocked. My individual account has been blocked for about 7–8 months, and, although I am constantly told that it is “under review, this process has never been concluded. During this period, ...
For about 3–4 months, my Papara account and my Papara Black Card have been completely inaccessible. My ₺1020 has been blocked in my account under the excuse of “review,” and I am unable to make any transactions. I contacted customer service multiple times both by email and phone, but I either receiv...
My Papara account (account number: 154536***) was permanently closed this morning without any notice or explanation, and approximately ₺180,000 in my balance was confiscated. I did not receive any warning, notification, or explanation regarding the closure of my account; it was only stated that it w...
My individual Papara account has been closed for about 3 months, and they have not returned the ₺21,000 balance inside. No explanation has been given as to why my account was closed. My registered email address is **@gmail.com. I have tried multiple times to contact Papara both via email and other c...
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