Ome TV Ban Without Providing Any Reason

I am writing regarding the unjustified ban of my OmeTV account on the website version of your service. On 15 September I tried to use OmeTV via the website and was suddenly shown a message saying that my account was banned for “Spam”. I am absolutely certain that I did not violate your terms of service in any way. At the time of the ban I was simply connecting to the service while my VPN was accidentally left on. Your terms of service do not mention that the use of a VPN is prohibited or considered spam, and I did not engage in any abusive, automated or repetitive behaviour that could reasonably be classified as spam. Despite this, my account was blocked and the only explanation shown is the generic word “Spam”. After noticing the ban, I contacted your support team to ask for information about what exactly triggered this decision and to request a review, but I have not received any response at all. Being banned without a clear, specific reason and then not receiving any reply from support is very disappointing and does not give users confidence in the fairness or transparency of your system. I kindly request that you review my case, remove the unjustified spam ban on my account and restore my access to OmeTV. In addition, I ask that you clearly inform me of the exact reason and criteria that led to this ban and that in the future you provide users with a clear explanation whenever such a serious action is taken. I expect a prompt and detailed response to this complaint.