I am filing this complaint about a problem I experienced on Olymp Trade while trading the Asia Composite Index. During my trades, the market situation was showing around 60 sellers and 40 buyers, indicating an upward market, but the result on the platform went in the opposite direction and my positions closed in loss. The price movement and outcome did not match what I was seeing on the market indicators, which made me feel that the platform’s behaviour was unfair and misleading.
Because of this situation, I lost a total of 8,000 on my account balance. I could not get any real help or satisfactory explanation from support and I still do not understand why these trades ended in such a way when the seller–buyer ratio and market direction suggested the opposite. This has seriously damaged my trust in the platform.
I request that Olymp Trade investigate my trades on the Asia Composite Index in detail, explain clearly why the price moved against the indicated market situation, and refund my unfair loss of 8,000 if an irregularity is found. I also expect a transparent clarification so that similar situations do not happen again.
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