Brand Overview: Obvi
Obvi (operated by My Obvi LLC) is an American health and wellness brand founded in 2019 by Ronak Shah, Ankit Patel, and Ashvi Melwani. The company established a strong direct-to-consumer presence by offering nostalgically flavored dietary supplements, particularly cereal-flavored collagen powders, designed to make daily health routines more accessible and enjoyable.
Contact Info
Customer Support Email: [email protected]
Customer Support Phone: 1-877-868-8328 (Available Monday through Friday, 9:00 AM – 6:00 PM EST)
Industry and Operations
Obvi operates within the direct-to-consumer (DTC) nutritional supplement and wellness industry, selling products through its official e-commerce platform alongside major retail partners. The brand develops targeted nutritional supplements focusing on beauty, weight management, and daily wellness:
- Collagen Powders: Multi-collagen peptide powders formulated in specialty dessert and cereal flavors.
- Weight Management: Thermogenic fat burners, appetite support capsules, and detox supplements.
- Daily Health and Wellness: Hormone support blends, multivitamin gummies, digestive aids, and protein supplements for children.
User Sentiment
Overall user sentiment regarding consumer service and logistics is mixed, with numerous public reviews highlighting operational friction, fulfillment delays, and support challenges.
- Shipping and Delivery Delays: Many customers report extended transit times, inaccurate order tracking updates, and packages that arrive long after the promised delivery window.
- Customer Service Responsiveness: A common complaint involves difficulties communicating with support, including slow response times to emails and unresolved inquiries regarding missing or delayed orders.
- Refund and Return Complications: Some consumers encounter resistance or delays when attempting to process returns or claim refunds under the brand's satisfaction guarantee policy.
- Discrepancy with Marketing Claims: Several users express disappointment when products fail to produce the anticipated weight loss, energy, or aesthetic benefits promoted across social media campaigns.
- Damaged Shipments: Multiple buyers report receiving packages with broken seals, crushed containers, or spilled powder resulting from insufficient shipping packaging.
Share Your Experience
If you’ve experienced issues with Obvi, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.