Obilet Cancelled My Momento Gift Bus Ticket and Lost My Points

I bought a Konya–Antalya bus ticket for 2 November at 17:00 via the Momento Gift application using my PAN code, with the carrier company Özkaymak. I wanted to change this ticket to 3 November at 17:00, so on 1 November at 00:36 I submitted a request in the Obilet app to open the ticket. After this process I did not receive any new code and I could not buy a new ticket. When I contacted live support, I was informed that my ticket was cancelled and that I could not reuse the points I had spent via Momento Gift. In the system my ticket was converted into a coupon with an amount of ₺0.00 and I was effectively prevented from using my existing right, even though I acted in line with the instructions and did not take the journey. I also stated in the correspondence that, if this grievance is not resolved, I am prepared to take the matter to the Consumer Arbitration Committee. I request that my unused points/rights defined via Momento Gift be reloaded so that I can purchase a new ticket for the Konya–Antalya route, or that another equivalent solution be provided so that I do not suffer any loss. I also have ticket confirmation screenshots, the screen showing the ₺0.00 coupon and all live support chat records related to this process and I am ready to share them with you if needed.