I purchased the NYX Stick Click in shade 05 with high hopes, influenced by my trust in the brand and the many positive reviews I had read. I was genuinely excited to incorporate it into my makeup routine. I followed all usage instructions carefully and applied it in a clean, hygienic environment, as I do with all my products.
However, I was soon met with an unexpected and disappointing issue: the product began emitting an unpleasant, sweat-like odor after only a few uses. This was not present initially but developed quickly, clashing completely with the fresh and refined impression the product gave at first. I tested it in various settings and application routines, thinking it might be related to my environment or skin type—but the outcome remained the same.
This experience has raised serious concerns about the product’s overall quality and shelf stability. I stored it properly and used it as instructed, yet the scent issue persisted and disrupted my entire makeup routine. I had hoped this would become a go-to item in my daily life, but instead, it turned into a source of discomfort.
I expect NYX to take this feedback seriously and offer a solution—whether that’s a replacement, a refund, or an explanation. As a loyal customer, I want to feel confident in the brand’s quality control and product reliability. Please respond promptly and resolve this issue.
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I've always loved NYX and have used many of their products without a single issue—until now. I recently purchased their Lip Oil, and to my shock, the product became completely dry and clumpy while just sitting on my shelf. It hasn’t been used excessively, wasn’t exposed to heat or sunlight, and yet ...
I purchased the NYX Lip Oil around 6-7 months ago, but I am now facing a significant issue with the product. Despite being within its shelf life, the product has visibly changed in both appearance and texture, as shown in the attached photo. This unexpected deterioration raises serious concerns abo...
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