Vodafone Charged Me for an Unauthorized Norton 360 Subscription

On August 20, 2026, I received an SMS on my Vodafone line informing me that I had been charged $2 for a Norton 360 subscription through the Google Play Store. I do not use Norton 360, and this charge relates to a purchase that I did not make.

I first contacted Vodafone customer service regarding the issue, and they provided me with a phone number for the company. When I called the number, an automated message informed me that customer service was only available on weekdays from 8:00 AM to 6:00 PM, so I was unable to reach anyone. Even though it was the weekend, I am experiencing financial harm because an unauthorized subscription and payment were added to my account and bill without my consent.

I request that this unauthorized subscription be immediately canceled and that the $2 charge added to my bill or line be canceled and fully refunded to me without delay. I also request to be contacted and informed about the resolution of this issue as soon as possible.