Brand Overview: NoCarbsChallenge
NoCarbsChallenge is a digital health and wellness brand that provides customized low-carb and ketogenic diet programs, recipes, and tracking tools to help users achieve their weight loss goals. The platform is accessible via its website and a companion mobile app named My Challenge: Diet Plans. The service is operated by the Lithuania-based company UAB Keto Diets, which was founded in 2020.
Contact Info
Customer Support Email: [email protected] (also reachable via [email protected])
Phone Number: +370 663 19 127
Industry and Operations
NoCarbsChallenge operates in the digital health, nutrition, and weight loss industry. It uses an online assessment quiz to build tailored meal guides and distributes its services through a subscription-based business model. Key services and product features include:
- Personalized low-carb and ketogenic meal plans tailored to individual health metrics and preferences
- Access to a database of low-carbohydrate recipes, cooking instructions, and shopping lists
- Daily macronutrient, calorie, and hydration tracking inside the mobile application
- Weight tracking and progress monitoring features
- Supplemental guided workouts and digital wellness guides
User Sentiment
User feedback regarding NoCarbsChallenge is largely focused on billing transparency and account management. While the diet concepts attract consumers looking to reduce carbohydrates, feedback across various consumer forums frequently highlights significant dissatisfaction with subscription terms and refund policies.
- Unexpected Recurring Billing: Customers frequently complain about automatic renewal charges following trial periods or one-time promotional sign-ups that were not clearly recognized as recurring subscriptions.
- Difficult Subscription Cancellation: Many users report finding the cancellation process complicated, leading to unwanted charges occurring after they believed their account had been canceled.
- Strict Refund Terms: Consumers often report frustration when seeking refunds, noting that company policies restrict reimbursements on digital goods unless technical fault is proven.
- Checkout Upsells: Several reviewers mention confusion regarding extra add-on charges or multiple payments processed during the initial checkout process.
- Customer Service Response Times: Multiple users cite slow or templated responses from customer support when attempting to dispute charges or request account closures.
Share Your Experience
If you have experienced issues with NoCarbsChallenge, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.